I received a "Property Removed" email
I got an email saying my property was removed
What does this mean?
Every so often, you might see an email from the My Estate Life system pop into your inbox. Don’t worry - these aren’t spam! They’re simply there to keep you updated on what’s happening with your estate or property, as well as any changes to your account.
In this case, the email is letting you know that your property manager has removed your profile from the estate or building. This could happen for a variety of reasons - maybe you’ve recently moved out, or management is doing a bit of housekeeping and updating their records.
It’s just a heads-up so you’re always in the know.
What now?
Once your profile has been removed from a property, all your access within the My Estate Life app for that property will stop. This means you won’t be able to view property news, receive notifications, generate visitor codes, or use any of the features linked to that address.
If you need access again, you can use the PropertyID to re-add yourself to your unit. Alternatively, you can contact your property’s management team — and if your profile was removed by mistake, they can link you back to the property.
Keep in mind, the approval process is completely managed by them, as they decide who can be connected to a property in the system.
Can My Estate Life help?
Unfortunately, our team can’t track personal details or keep a record of why a profile was deleted. Your best bet is to reach out directly to the person at your property’s management team who made the change — they’ll be able to give you the exact reason.