I can't find my house or apartment
Can’t Find Your Address? Let’s Fix That
The Pre-requisites
(Yes, we have to ask), make sure you have an internet or data connection so that the app can receive information.
Ensure your estate is a valid estate with My Estate Life and has an active license subscription.
Starting off
If you are at this stage, you should have already registered a profile, and received the PropertyID from your estate or property manager.
For more on the PropertyID, click here: https://myestatelife.tawk.help/article/whats-my-propertyid
How to use the property search:
Start typing in the smart search box, and you’ll see matching results pop up in a drop-down list. Just pick your property from there — you won’t be able to type in random text.
Or, if you prefer, you can scroll through the list to find and select your address.
My property does not show up?
First step, try scrolling through the list to see if your property is listed there or maybe named differently. I.E: 10 Long Drive, might be listed as Long Drive 10.
Troubleshooting:
- Look to see if your unit has been listed as a developer ERF instead of street/door number. IE : 10 Long Drive could be ERF1234 or the developer reference.
- Look to see if your unit might be listed under the right village or floor.
LAST STEP:
The addresses in the app are loaded by your property manager. If you don’t see your address, it’s best to reach out to your managing agent or property manager and ask them to add it to the list. They can contact us to update the records and include your property.
Need more help?
If you’re still stuck or need more help, you can log a support ticket with us or email [email protected]. We’re here to help!