"Account not activated" error
I'm getting an "account not activated" error when trying to reset my password
What does this mean?
In short you - when you first registered a profile on the My Estate Life app, you were required to confirm your email address.
The app would have sent you a confirmation email in order to activate your profile and allow you to utilize the app.
Not completing the above will result in an "Account not activated" error
How do I fix this?
Open the My Estate Life app, resend the confirmation email and click the link required. If you are unable to do so, reach out to our support team and we will re-initiate that confirmation email.
Once you have confirmed your email, you should be able to utilize the app without any issues.
Not receiving the confirmation email
There could be various reasons as to why you aren't seeing the confirmation email in your inbox. See below link for suggestions and resolutions:
https://myestatelife.tawk.help/article/im-not-getting-the-confirmation-email
Need more help?
Open a ticket with us and we'll get back to you as soon as we can!