General: Integration Service errors (Gallagher/Impro/ZKT)
SOLVED
Problem
Users receiving an ‘integration error’ when trying to utilize the app or add a visitor.
Solution
This error isn’t actually caused by the My Estate Life app itself. What’s happening is that our system is letting you know that another onsite system we integrate with — for example, access control or security software — is currently offline or not responding.
Since this is an issue with that specific system and not the app, the quickest way to get it resolved is to speak directly to your estate or building management. They can check on the equipment, restart it if needed, or contact their service provider to get everything back online.
Once their system is up and running again, My Estate Life will automatically reconnect, and you should be good to go without needing to change anything in your app.
Status
At this stage - this error is solved by contacting management to liase with the system onsite.
Further Assistance
If you have tried the above solution and have not found it to solve the issue, we want to hear from you. Please email us on [email protected] and reference the fact that you have reached out to management and they were unable to help.
Technical documentation and notes
There are no further technical notes for this case