General: Visitor Creation Error - Something Went Wrong
SOLVED
Problem
Users receiving an error stating, "Visitor Creation Error: Something Went Wrong" when trying to add a visitor
Solution
This error is isolated to only a few reports, its unknown what the device or user is doing to cause the error. What we do know is : your visitor is not being sent to us and you are receiving an unknown error - the app would present a clear error if it knew what was happening... EG: Mobile Number Invalid.
We believe this is something to do with an account issue - Our working solution is to sign out of the app and back in, this will reload your profile and account and should resolve the issue. To sign out -> go to Profile and scroll to the bottom of the page, you will see the red sign out button.
Status
At this stage the status is SOLVED - however, this is a very isolated bug so we have not had a large enough testing pool to confirm this
Further Assistance
If you have tried the above solution and have not found it to solve the issue, we want to hear from you. Please email us on [email protected] and reference the fact that you have tried signing out and back in, but the issue persists
Technical documentation and notes
There are no further technical notes for this case