General : Session Expired Error

Users see a session expired error on their screen, this is either on app open or a Time and Date error when adding a visitor.

This error usually pops up when the time and date on your phone are not set correctly. Even if your phone looks like it’s showing the right time, it may actually be running on the wrong time zone or be a few minutes off — and that can confuse apps like My Estate Life.

Here’s how to fix it:

1. Open your phone’s Settings.

2. Go to Time and Date (sometimes under "General" or "System").

3. Switch on Automatically set the time and date (or "Set Automatically" on some devices).

When this setting is turned on, your phone will sync with the correct time zone and update itself automatically. This helps My Estate Life (and other apps) validate your profile without any hiccups.

If you’ve updated your settings and are still having trouble, try closing and reopening the app.

This issue is Solved.  We have seen this error enough to understand that it relates to the users time and date settings being incorrectly set.

If you have tried the above solution and have not found it to solve the issue, we want to hear from you. Please email us on [email protected] and reference the fact that you have tried the elements in this support article but the error persists. 

Early Note on error not related to time and date settings : "My Estate Life app runs on sessions, similar to internet banking, and these sessions can 'timeout'. If you have left your app open on screen for too long, you may get a session alert or if your app did not close properly and then opens again, you may again see a session error.  This error is often followed by the need to login again."